Terms & Conditions

These website Terms and Conditions (these "Terms") govern access to and use of this website and all of the content available through this website. By using this website you are agreeing to be bound by these Terms. As used herein, 'Olympia', 'us' and 'we' shall refer to the owner of this website whose registered business address is Olympia Water Systems™, 25 South 51st Avenue, Phoenix, AZ 85043. The term 'you' or 'your' refers to the user of this website.

The use of this website is subject to the following terms:

  • Content provided on this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • All trade marks reproduced in this website which are not the property of, or licensed to, Olympia are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse these other website(s). We have no responsibility for the content of such linked website(s).

Copyright Notice

The copyright in all images displayed on this website are owned exclusively by Olympia. Except as expressly provided for below, no image may be used, copied or reproduced in any way without the prior written permission of Olympia.

Notwithstanding the above, you may download and reproduce and transfer to a third party any image for the sole purpose of advertising/promoting/selling Olympia products.

You may NOT:
  • use, reproduce or publish any image provided on this website for any commercial reason other than advertising/promoting/selling Olympia products;
  • modify, alter, adapt, manipulate or obscure in whole or in part, any image provided on this website by computer or other means; and
  • use any image provided on this website in any way which, in the sole opinion of Olympia, will or is reasonably likely to be unsuitable or inappropriate or which would or might damage the image or reputation and intellectual property of Olympia.

Terms of Service

This website is operated by Olympia Water Systems. Throughout the site, the terms “we”, “us” and “our” refer to Olympia Water Systems. Olympia Water Systems offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness & Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback & Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Idemnification

You agree to indemnify, defend and hold harmless Olympia Water Systems and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Privacy Policy

Olympia Water Systems wants you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting our website, you are accepting the practices described in this privacy policy.

At no time do we ever provide your account, contact or payment information to any third party unless absolutely necessary in order to complete your transaction and order.

Information You Give Us

We receive and store any information you enter on our website or give us in any other way. This information includes your name, billing/shipping addresses, phone numbers, and credit card information. We use the information that you provide for such purposes as responding to your requests, fulfilling orders and communication with you.

Automatic Information Collection

We receive and store certain types of information whenever you interact with our website. For example, like many websites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website. For security purposes we sometimes collect and analyze the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the event that someone gains unauthorized access to your personal or financial information to open an account or make a purchase on our website under your name.

Information Security

We work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. If you create an account on our website to store your personal information (does not include payment information) for future purchases, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out of your account when finished using a shared computer by clicking the "logout" link located in your account dashboard menu.

Website Account Information

When creating an account on our website, you will have access to view and/or update your personal information such as email address, account password, shipping/billing address. You will also have access to view your order history.

Shipping

We currently only ship to addresses within in the United States (48 continental states, Alaska & Hawaii). Shipments within the 48 continental states will be shipped via UPS Ground. Shipments to Alaska & Hawaii will be sent via USPS only. In-stock items will be shipped within 2-3 business days after your order has been placed. Please inspect shipments for damage at the time of delivery.

Returns & Disclaimers

Olympia Water System products can be returned within 30-days from the date of invoice. Please carefully review our Return Policy details and conditions below. Please note that our prices are subject to change without notice. See Warranty page for complete product warranty policy.

Return Policy

All Olympia Water Systems reverse osmosis systems, filters and parts (the “Product”) have a 30 day money-back guarantee from the date of purchase. All return shipping fees are the customer's responsibility unless the return is due to manufacturer error or defect. Our refund policy and conditions are as follows:

  • If the Product was returned unused and in the original, unopened packaging - we will issue a full Product refund upon receiving the merchandise in undamaged condition.
  • If the Product has manufacturer defect, we will send a replacement or refund the Product purchase price upon reviewing photographs of Product defect provided by the customer and/or receiving the defective Product.
  • If the Product was returned used or filter packaging is opened - we will issue a full Product refund upon receiving the merchandise in undamaged condition.

Return Procedure & Information

RMA Number: All returns must have a RMA number. You must first obtain a Return Merchandise Authorization (RMA) number from Olympia Water Systems by using our online contact form or emailing us at: support@olympiafiltration.com. Any products sent to Olympia Water Systems without an RMA number will not receive a replacement or refund. We will provide you the warehouse address for return merchandise when we issue the RMA number.

All refund amounts will be based on the manufacturer's warranty and return policy. Refunds will be issued back using the payment method you used when you placed your order. Refunds take up to 3-5 business days to process once we receive the return.

Packaging: Product must be returned in its original condition and packaging/box. The unit should be packed in the same manner as it came to prevent damage in shipping. Please return everything that was in the original box, including any free items if applicable. If the Product has been used, please drain out all water from wet systems and parts and wrap them in plastic bags before packing.

Order Cancellation Policy: You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already shipped out, it cannot be canceled by you or our customer service department. However you can return the item for a refund.

Questions

Questions regarding our Terms of Service, Privacy Policy, or other policy related material can be directed to our support staff by emailing us at: support@olympiafiltration.com.